Business Information and Purchase Protection

Business and contact details

MAX GAMING is operated by MAX ENTERPRISE, a sole proprietorship. SSM registration: 202603251665 (AS0522135-T).

Support and complaints: maxofficial612@gmail.com. Telephone: 01113256096. WeChat: MAX_ECOM. Telegram: @max_ecom03.

Hours: daily 11:00 AM–1:00 AM the following day, Malaysia time. Website: https://www.maxgamingtopup.com.

The business address has not been published; address disclosure remains incomplete.

Services and payment

This website displays game top-ups and game-item packages. Confirm the game, server, platform, package, amount and service details with support before payment.

Bank transfer, DuitNow and TNG are accepted. Displayed prices include fees and taxes. The website does not collect payment directly; confirm your order and payment method with official support.

Fulfilment and order confirmation

Some services may complete within five minutes; this is not guaranteed for every order. Slow top-ups are estimated at 0–3 hours. Support confirms estimates for other packages before payment.

Check your game ID, server, character name, package and total price, and retain the order confirmation. Contact support immediately to correct errors. Corrections after processing begins depend on fulfilment progress.

Cancellation and refunds

Orders may be cancelled before top-up processing begins. Failed top-ups receive a full refund. Approved refunds are processed within one working day, or 2–3 days during public holidays.

Customers must verify account information. Loss caused by incorrect customer-supplied information after fulfilment is the customer's responsibility, without excluding applicable statutory rights. Send refund requests or complaints to the support email with your order details.

Privacy notice

On-site support accepts text enquiries without registration. Messages are used to answer enquiries and handle orders; only the authorised owner account may read and reply. A necessary Secure, HttpOnly cookie stores the conversation credential; only its digest is stored in the database. Game passwords are not collected and file uploads are not supported.

On-site chats are retained for 30 days from the last message and deleted by the daily cleanup job after expiry (normally within a further 24 hours). Necessary order, refund and dispute records are retained separately by support. There are no mobile push notifications after closing the admin page or browser. Check replies in the original browser; switching devices or clearing cookies does not automatically restore the conversation.

Anti-spam measures use a daily rotating keyed IP digest, session rate limits and capacity limits. Full IP addresses are not shown to support. Rate-limit records are cleaned up by the daily job after the relevant window expires. On-site chat uses this website’s Cloudflare hosting and database infrastructure, which processes the necessary data.

Browse analytics and your choice

We use this website’s first-party Cloudflare hosting and database infrastructure to understand qualified views of games, service categories and packages, and clicks on contact channels, to guide product presentation and promotion. Contact clicks are not sales. Only the owner can view aggregate rankings.

Analytics fields include random event and page-view identifiers, event type, public game/category/package identifiers, platform, contact channel and server receipt time. A separate random browser identifier uses a 30-day Secure, HttpOnly, SameSite=Strict cookie; the database stores only a keyed digest, separate from support and login credentials. Analytics does not store raw IP addresses, full User-Agent strings, customer identifiers, game accounts, chat text, payment information, search terms or full URLs. Abuse prevention uses only a daily rotating keyed IP digest.

Events are retained for 35 days, then removed by daily cleanup, normally within a further 24 hours when cleanup is operating normally. Analytics rate-limit records are removed by daily cleanup after their window expires, normally within a further 24 hours. Missed cleanup runs, service outages or a cleanup backlog may delay deletion further. Visitors are browser-based estimates: changing devices, clearing cookies, private browsing or identifier expiry may count again, while people sharing a browser may be combined.

To review daily trends, we separately retain daily aggregate counts without visitor identifiers for 365 days. These include dates, public product identifiers, platform slices, view and contact-click counts, and collection coverage notes. Daily anonymous summary files are sent to the merchant’s existing private Telegram bot account as an independent backup; no customer identity, browser digest, IP address, chat or payment data is sent. Scheduled cleanup removes expired in-site summaries, with possible delays during failures. Telegram backups are managed separately by the merchant and are subject to Telegram’s platform policies. Daily aggregates cannot restore individual browsing histories or determine deduplicated visitors across multiple days.

Use “Browse analytics settings” (浏览统计设置) on the homepage and select “Do not count this browser” (不统计此浏览器) to stop new analytics events and clear the analytics cookie. Support sessions and login data are preserved, and browsing and contact remain available. Previously collected records follow the retention period above; opting out does not immediately erase historical aggregates. The setting applies to the current browser only. We respect browser GPC and DNT preferences and do not use fingerprinting to recover missing analytics. Opt-outs, blocked scripts, disabled cookies, network issues and collection protection limits can cause undercounting.

Support collects game account details (game ID, server and character name), payment receipt screenshots, and information needed for communications and orders, to confirm orders, verify payment, fulfil top-ups and provide after-sales support. Game passwords are not collected.

Top-ups are fulfilled by the merchant in Malaysia or third-party suppliers in China. Game ID, server and character name are shared with suppliers in China for fulfilment; payment screenshots are not shared. These game details may therefore be processed in China.

Routine chats, payment screenshots and game account details are normally retained for one month, then deleted or anonymised. Records required by law, or necessary for unresolved refunds or disputes, may be retained longer. Order records are retained separately as required by applicable law and after-sales needs.

Contact the support email for access, correction and other applicable data requests, providing enough information to identify your order. Without necessary order information, fulfilment, payment verification or after-sales support may not be possible. Do not send unnecessary identity documents or passwords.

Information submitted through WeChat, Telegram or payment services is also subject to the respective platform policies. A platform ban does not establish that data has been deleted.